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Great Lakes Crossing Outlets: Michigan's largest indoor outlet mall

Great Lakes Crossing Outlets is the market's dominant retail outlet and entertainment destination, attracting customers throughout the Midwest and Canada. With 185 manufacturer's outlets and traditional retail stores, Great Lakes Crossing Outlets is Michigan's only enclosed value-regional mall.

Today's Hours:

11:00 AM - 6:00 PM


4000 Baldwin Road, Auburn Hills, MI 48326

Phone Number:

(248) 454-5000


Your Destination for Michigan Exclusives

Great Lakes Crossing Outlets has over 30 stores and restaurants that can't be found anywhere else in Michigan, including Bass Pro Shops Outdoor World, Disney Store Outlet, Rainforest Café, Saks Fifth Avenue Off 5th, Neiman Marcus Last Call Clearance Center, and Victoria's Secret Outlet —just to name a few!


It's all about location!

With a full mile of visible center frontage from the freeway, Great Lakes Crossing Outlets is easy to get to as it is served by two major interchanges off I-75—Baldwin Road and Joslyn Road.


Hungry Yet?

The shopping center is home to Michigan's largest food court (1,000 seats) and five full-service restaurants including Miyako Japanese Steakhouse, where hibachi chefs prepare the food right in front of you!


Where are the restrooms?

Great Lakes Crossing Outlets provides three restroom locations for men, women and family.

  • Location 1 - hallway between Districts 1 and 3
  • Location 2 - hallway between Districts 4 and 9
  • Location 3 - Food Court

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Where can I get a wheelchair?

Guest Services, located in District 4, provides complimentary wheelchairs with a $20 cash deposit on a first-come, first-serve basis. We recommend you visit early to ensure availability. The deposit will be returned upon the return of the wheelchair to Guest Services.

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Where are the restaurants?

  • Bar Louie is located in District 6
  • Kerby's Koney Island is located in District 8
  • Johnny Rockets is located in District 6
  • Miyako Japanese Steakhouse is located in District 6
  • Rainforest Café is located in District 7

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Do you have a Children's Play Area?

The Children's Play Area is located in the Food Court between Districts 6 and 7. Children can enjoy a "Picnic" themed area complete with large scale food and bugs for climbing. Seating is available for parents inside the Play Area. Please note that the Play Area is unsupervised and has a height limit of 42 inches. No food or strollers are allowed inside the area. The Play area closes from 2:00 p.m. - 2:30 p.m. every day for cleaning.

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Do you charge for shopping bags?

Shopping bags are complimentary to registered groups of 10 or more people. Great Lakes Crossing Outlets does not sell shopping bags.

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Do you have an elevator?

There is not an elevator at the shopping center because Great Lakes Crossing Outlets is a single-level mall.

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Where is the Food Court?

The Food Court is located between Districts 6 and 7, easily accessible from Entry 6 or 7.

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Where is your lost and found?

Lost and found is located at Great Lakes Crossing Outlet's Security Office in District 2.

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Where can I purchase a mall gift card?

Great Lakes Crossing Outlets gift cards are available to purchase at Guest Services, located in District 4. Great Lakes Crossing Outlets gift cards can be redeemed at all stores and restaurants that accept American Express. 

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What do I do if I can't remember where I parked my car?

Great Lakes Crossing Outlet's Security Department can assist with locating your vehicle. Ask an officer for assistance or visit Guest Services in District 4 and Security will be contacted on your behalf.

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What do I do if my car won't start in the mall parking lot?

Security provides jumpstarts for vehicles parked in the mall parking lot. If you need assistance, visit the Security Office located in District 2 or Guest Services in District 4.

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Are pets allowed in the Center?

Only service dogs are allowed in the Center.

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Where are the ATMs?

ATM machines are located in District 3, at Entry 1, Entry 6, Entry 7 and in the Food Court.

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What is the distance around the Mall?

One lap with corridors = 1.02 Miles
One lap without corridors = 0.8 Mile

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Where is the mall Security Office located?

The mall Security Office is located in District 2.

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Do you have a discount card, coupons or coupon book for tourists?

The Great Lakes Crossing Outlets Passport to Shopping is our version of a discount card or coupon book. 

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How do I register my shopping group online?

You can register your group of 10 or more visitors on the Great Lakes Crossing Outlets Visitors page.

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Does the mall have a mobile app?

Yes, Great Lakes Crossing Outlets has a mobile app available for both Apple and Android.

Features include:

•            Map It – Easily locate stores, restaurants and entertainment as you shop.

•            Plan It – Plan your trip in advance to get the most out of your visit.

•            Love It – Save your favorite stores for quick info and a personalized experience.

•            And Save! – Be among the first to learn about sales and promotions

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Do you offer WiFi?

Yes, Great Lakes Crossing Outlets offers free WiFi for customers. Click on Free_GreatLakes in your phone's settings and follow the instructions to connect.

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Guest Services Representative Posted Jul 13th

Must be available for a variety of shifts, including a mix of days, nights, and weekends.

Compensation for the part-time guest services representative position is $9.00/hour.


  • Strong customer service and verbal communication skills
  • Many International visitors visit the center, so you must enjoy talking to and helping people
  • Professional appearance and presence with a positive, courteous, and friendly attitude
  • Great multi-tasking skills, strong work ethic, and detail oriented
  • Previous cash handling, and basic PC knowledge (Word, Excel, etc.)


  • Greet customers in a friendly manner, and answer inbound calls at the Guest Services Desk
  • Provide information to guests on stores and their locations, mall events, and mall updates
  • Gather marketing information, conduct guest surveys, and provide the Passports to Shopping
  • Process gift card transactions
  • Provide information regarding local hotels, attractions, transportation, and dining
  • Troubleshoot and diffuse guest issues, answer guest inquiries, and provide guest comment cards
  • Rent equipment (wheelchairs and electric scooters) to shoppers as needed

Please email resume to, fax to 248-745-8719 Attention: Guest Services, or bring a resume to the Guest Services Desk in Entrance 4 at Great Lakes Crossing Outlets.


With over 7,200 parking spaces, adjacent to six convenient mall entrances, parking is readily available for Great Lakes Crossing Outlets customers.

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