Great Lakes Crossing Outlets: Michigan's largest indoor outlet mall

Great Lakes Crossing Outlets is the market's dominant retail outlet and entertainment destination, attracting customers throughout the Midwest and Canada. With 185 manufacturer's outlets and traditional retail stores, Great Lakes Crossing Outlets is Michigan's only enclosed value-regional mall.

Today's Hours:

10:00 AM - 9:00 PM


4000 Baldwin Road, Auburn Hills, MI 48326

Phone Number:

(248) 454-5000


Your Destination for Michigan Exclusives

Great Lakes Crossing Outlets has over 30 stores and restaurants that can't be found anywhere else in Michigan, including Bass Pro Shops Outdoor World, Disney Store Outlet, Rainforest Café, Saks Fifth Avenue Off 5th, Neiman Marcus Last Call Clearance Center, and Victoria's Secret Outlet —just to name a few!


It's all about location!

With a full mile of visible center frontage from the freeway, Great Lakes Crossing Outlets is easy to get to as it is served by two major interchanges off I-75—Baldwin Road and Joslyn Road.


Hungry Yet?

The shopping center is home to Michigan's largest food court (1,000 seats) and five full-service restaurants including Miyako Japanese Steakhouse, where hibachi chefs prepare the food right in front of you!


Nov 9th - Dec 24th Visit Santa

Visit Santa

Take the experience of Santa's Flight Academy home! Click here for photo pricing and information. 

Nov 9th - Dec 24th Santa's Flight Academy

Santa's Flight Academy

Santa’s Flight Academy is a wholly interactive and magical hero’s journey that transforms children into key members of Santa’s Flight Crew. Create memorable and sharable moments for families, including the Flight Suit Visualizer and the Flight Navigation Station. Experience a powerful and magical snow and light show inside Santa’s sleigh, and, of course, a visit with Santa Claus. Now through December 24th in District 7.


Learn more about Santa’s Flight Academy, register online or download our mobile app to register. 

Nov 10th - Dec 24th Explore Your World in Virtual Reality

Explore Your World in Virtual Reality

Visit Santa’s Flight Academy and experience a ride on Santa’s Sleigh via the Zeiss VR One Plus Headset. It’s the only virtual reality headset made with Zeiss precision optics. 

Nov 19th - Dec 3rd Paws & Claus Pet Photo Nights

Paws & Claus Pet Photo Nights

Join us for Paws & Claus Pet Photo Nights November 19 from 6:30 pm - 8 pm and December 3 from 6:30 pm - 8 pm at Santa’s Flight Academy in District 7!

Dogs and cats are invited to a special photo session with Santa Claus. Well-behaved pets in a carrier or on a leash may enter the mall through Entrance 6 after 6 p.m. Regular photo package pricing applies.

Presented by Meijer. 

Click here for additional info. 

Dec 2nd Sensitive Santa

Sensitive Santa

Sensitive Santa is coming to town Saturday, December 2 from 8-9:45 a.m. Sensitive Santa has dimmer lights and softer music, creating a welcoming, sensory-friendly environment for children with special needs. Plus, reserve online for your time slot and avoid long lines.

Located at the Santa's Flight Academy set in District 7. Visits with Santa are free and photo packages are available for purchase. Please enter the mall through Entry 6. By reservation only. 

Visit to register. 


Where are the restrooms?

Great Lakes Crossing Outlets provides three restroom locations for men, women and family.

  • Location 1 - hallway between Districts 1 and 3
  • Location 2 - hallway between Districts 4 and 9
  • Location 3 - Food Court

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Do you offer wheelchairs and motorized scooters?

Yes, Guest Services, located in District 4, provides complimentary wheelchairs and electric scooters with a $20 cash deposit. These services are offered on a first-come, first-serve basis and based on availability. The deposit will be refunded upon the return of the wheelchair or electric scooter to Guest Services. Wheelchair and electric scooters must be returned at least 15 minutes prior to shopping center closing.

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Where are the restaurants?

  • Bar Louie is located in District 6
  • Kerby's Koney Island is located in District 8
  • Johnny Rockets is located in District 6
  • Miyako Japanese Steakhouse is located in District 6
  • MEX is located in District 6
  • Rainforest Café is located in District 7

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Do you have a Children's Play Area?

The Children's Play Area is located in the Food Court between Districts 6 and 7. Children can enjoy a "Picnic" themed area complete with large scale food and bugs for climbing. Seating is available for parents inside the Play Area. Please note that the Play Area is unsupervised and has a height limit of 42 inches. No food or strollers are allowed inside the area. The Play area closes from 2:00 p.m. - 2:30 p.m. every day for cleaning.

Hours for cleaning may vary during holiday season.

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Where is the Food Court?

The Food Court is located between Districts 6 and 7, easily accessible from Entry 6 or 7.

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Where is your lost and found?

Lost and found is located at Great Lakes Crossing Outlet's Security Office in District 2.

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Where can I purchase a mall gift card?

Great Lakes Crossing Outlets gift cards are available to purchase at Guest Services, located in District 4. Great Lakes Crossing Outlets gift cards can be redeemed at all stores and restaurants that accept American Express. Gift cards are also available for purchase online.

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How can I reach mall security?

Mall security can be reached by calling 248.454.5015 or you can stop by the Security Office located in District 2.

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What do I do if I can't remember where I parked my car?

Great Lakes Crossing Outlet's Security Department can assist with locating your vehicle. Ask an officer for assistance or visit Guest Services in District 4 and Security will be contacted on your behalf.

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Are pets allowed in the Center?

Bringing pets or animals to the center is prohibited, with the exception of fully licensed service animals.

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Where are the Automated Teller Machines (ATMs) located?

ATM machines are located in:

  • Entry 1
  • District 3
  • Entry 6
  • Entry 7
  • Food Court

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What is the distance around the Mall?

One lap with corridors = 1.02 Miles
One lap without corridors = 0.8 Mile

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Do you have a discount card, coupons or coupon book for tourists?

The Great Lakes Crossing Outlets Passport to Shopping is our version of a discount card or coupon book. It is available to visitors traveling 50 miles or more or with a valid current AAA or CAA membership card. 

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How do I register my shopping group online?

You can register your group of 10 or more visitors on the Great Lakes Crossing Outlets Visitors page.

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Does the mall have a mobile app?

Yes, Great Lakes Crossing Outlets has a mobile app available for both Apple and Android.

Features include:

Maps - Easily locate stores, restrooms and amenities.

Itinerary - Plan your trip! Create a list of stores for your trip to optimize your time.

Favorites - Love something? Tap the stars to add it to “favorites.”

Save! - Be among the first to learn about sales and promotions!

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Do you offer WiFi?

Yes, Great Lakes Crossing Outlets offers free WiFi for customers. Click on Free_GreatLakes in your phone's settings and follow the instructions to connect.

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Where can I get a shopping cart?

Guests can rent shopping carts at Entry 1 for $6.

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Do you offer strollers?

Yes, New Velochi strollers featuring touchpads with children's games are now available for rent. You can rent single strollers at Entry 4, Entry 6, and Entry 7 for $10, and double strollers at Entry 7 for $12.

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Does Great Lakes Crossing Outlets have phone charging stations?

Yes, we have charging stations located in Districts 1 near Bed Bath and Beyond, 2 near Kate Spade New York Outlet, 3 near Group USA, 4 near Burlington Coat Factory, 8 near Bass Pro Shops Outdoor World, 9 near H&M and in the Food Court.

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Guest Services Representative Posted Sep 29th

Must be available for a variety of shifts, including a mix of days, nights, and weekends.

Compensation for the part time guest services representative position is $10.00/hour.


• Strong customer service orientation and verbal communication skills

• Many International visitors visit the center, so you must enjoy talking to and helping people

• Professional appearance and presence with a positive, courteous, and friendly manner

• Great multi-tasking skills, strong work ethic, and detail oriented
• Previous cash handling, and basic PC knowledge (Word, Excel, etc.)

• Greet customers in a friendly manner, and answer inbound calls at the Guest Services Desk

• Provide information to guests on stores and their locations, mall events, and mall updates

• Gather marketing information, conduct guest surveys, and provide the Passports to Shopping
• Process gift cards  

• Provide information regarding local hotels, attractions, transportation, and dining
• Troubleshoot and diffuse guest issues, answer guest inquiries, and provide guest comment cards
• Rent equipment (wheelchairs and electric scooters) to shoppers as needed

Please email resume to, or to (248) 745-8719

Attention: Guest Services, or bring a resume to the Guest Services Desk in Entrance 4.


With over 7,200 parking spaces, adjacent to six convenient mall entrances, parking is readily available for Great Lakes Crossing Outlets customers.

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