Great Lakes Crossing Outlets is the market's dominant retail outlet and entertainment destination, attracting customers throughout the Midwest and Canada. With 185 manufacturer's outlets and traditional retail stores, Great Lakes Crossing Outlets is Michigan's only enclosed value-regional mall.
10:00 AM - 9:00 PM
4000 Baldwin Road, Auburn Hills, MI 48326
Your Destination for Michigan Exclusives
Great Lakes Crossing Outlets has over 30 stores and restaurants that can't be found anywhere else in Michigan, including Bass Pro Shops Outdoor World, Disney Store Outlet, Rainforest Café, Saks Fifth Avenue Off 5th, Neiman Marcus Last Call Clearance Center, and Victoria's Secret Outlet —just to name a few!
It's all about location!
With a full mile of visible center frontage from the freeway, Great Lakes Crossing Outlets is easy to get to as it is served by two major interchanges off I-75—Baldwin Road and Joslyn Road.
The shopping center is home to Michigan's largest food court (1,000 seats) and five full-service restaurants including Miyako Japanese Steakhouse, where hibachi chefs prepare the food right in front of you!
Santa’s Flight Academy is a wholly interactive and magical hero’s journey that transforms children into key members of Santa’s Flight Crew. Create memorable and sharable moments for families, including the Flight Suit Visualizer and the Flight Navigation Station. Experience a powerful and magical snow and light show inside Santa’s sleigh, and, of course, a visit with Santa Claus. November 11th through December 24th in District 7.
Sensitive Santa is coming to town Saturday, December 3 from 8-9:30 a.m. and Sunday, December 4 from 8:30-10:30 a.m. Sensitive Santa has dimmer lights and softer music, creating a welcoming, sensory-friendly environment for children with special needs. Reserve online for your time slot and avoid long lines.
Located at the new Santa's Flight Academy set in District 7. Visits with Santa are free and photo packages are available for purchase. By reservation only. Reserve online by visiting: http://bit.ly/2guzM6K.
Great Lakes Crossing Outlets provides three restroom locations for men, women and family.
Yes, Guest Services, located in District 4, provides complimentary wheelchairs and electric scooters with a $20 cash deposit. These services are offered on a first-come, first-serve basis and based on availability. The deposit will be refunded upon the return of the wheelchair or electric scooter to Guest Services. Wheelchair and electric scooters must be returned at least 15 minutes prior to shopping center closing.
The Children's Play Area is located in the Food Court between Districts 6 and 7. Children can enjoy a "Picnic" themed area complete with large scale food and bugs for climbing. Seating is available for parents inside the Play Area. Please note that the Play Area is unsupervised and has a height limit of 42 inches. No food or strollers are allowed inside the area. The Play area closes from 2:00 p.m. - 2:30 p.m. every day for cleaning.
Hours for cleaning may vary during holiday season.
The Food Court is located between Districts 6 and 7, easily accessible from Entry 6 or 7.
Lost and found is located at Great Lakes Crossing Outlet's Security Office in District 2.
Great Lakes Crossing Outlets gift cards are available to purchase at Guest Services, located in District 4. Great Lakes Crossing Outlets gift cards can be redeemed at all stores and restaurants that accept American Express. Gift cards are also available for purchase online.
Mall security can be reached by calling 248.454.5015 or you can stop by the Security Office located in District 2.
Great Lakes Crossing Outlet's Security Department can assist with locating your vehicle. Ask an officer for assistance or visit Guest Services in District 4 and Security will be contacted on your behalf.
Only service dogs are allowed in the Center.
ATM machines are located in:
One lap with corridors = 1.02 Miles
One lap without corridors = 0.8 Mile
The Great Lakes Crossing Outlets Passport to Shopping is our version of a discount card or coupon book. It is available to visitors traveling 50 miles or more or with a valid current AAA or CAA membership card.
You can register your group of 10 or more visitors on the Great Lakes Crossing Outlets Visitors page.
Yes, Great Lakes Crossing Outlets has a mobile app available for both Apple and Android.
• Map It – Easily locate stores, restaurants and entertainment as you shop.
• Plan It – Plan your trip in advance to get the most out of your visit.
• Love It – Save your favorite stores for quick info and a personalized experience.
• And Save! – Be among the first to learn about sales and promotions
Yes, Great Lakes Crossing Outlets offers free WiFi for customers. Click on Free_GreatLakes in your phone's settings and follow the instructions to connect.
Guests can rent shopping carts in District 4 for $6.
Yes, New Velochi strollers featuring touchpads with children's games are now available for rent. You can rent single strollers in Districts 1, 6 and 7 for $8, and double strollers in District 7 for $10.
Yes, we have charging stations located in Districts 1 near Bed Bath and Beyond, 2 near Kate Spade New York Outlet, 3 near Group USA, 4 near Burlington Coat Factory, 8 near Bass Pro Shops Outdoor World, 9 near H&M and in the Food Court.
Must be available for a variety of shifts, including a mix of days, nights, and weekends. Compensation for the part time guest services representative position is $10.00/hour.
• Strong customer service orientation and verbal communication skills
• Many International visitors visit the center, so you must enjoy talking to and helping people
• Professional appearance and presence with a positive, courteous, and friendly manner
• Great multi-tasking skills, strong work ethic, and detail oriented
• Previous cash handling, and basic PC knowledge (Word, Excel, etc.)
• Greet customers in a friendly manner, and answer inbound calls at the Guest Services Desk
• Provide information to guests on stores and their locations, mall events, and mall updates
• Gather marketing information, conduct guest surveys, and provide the Passports to Shopping
• Process gift cards and Ticketmaster transactions
• Provide information regarding local hotels, attractions, transportation, and dining
• Troubleshoot and diffuse guest issues, answer guest inquiries, and provide guest comment cards
• Rent equipment (wheelchairs and electric scooters) to shoppers as needed
Please email resume to email@example.com, fax to (248) 745-8719 Attention: Guest Services, or bring a resume to the Guest Services Desk in Entrance 4 at Great Lakes Crossing Outlets.
With over 7,200 parking spaces, adjacent to six convenient mall entrances, parking is readily available for Great Lakes Crossing Outlets customers.
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